Product support
Identify the Biosystems One product; include the page or app version, device or browser, approximate time, expected behavior, observed behavior, and sanitized steps.
Start a support requestProduct and company help
Support
One accountable route for technical questions, access problems, documentation, privacy, and security escalation.
Support begins with a reproducible, non-sensitive description. Biosystems One does not currently publish guaranteed response times or a contractual support SLA.
Documentation help
Ask about intended use, supported formats, outputs, validation statements, privacy boundaries, or licensing information.
Review documentation firstSecurity reporting
Suspected vulnerabilities require the private reporting process and safe-testing boundaries in the Trust Center.
Report a vulnerabilityPrivacy requests
Requests concerning access, correction, deletion, or website privacy should identify the relevant interaction without resending sensitive content.
Review privacy informationInclude in a technical request
A useful report is short, specific, and sanitized.
- Product and exact page or workflow
- Browser and operating system
- Approximate date and time
- Expected and observed behavior
- Minimal reproduction steps
- Non-sensitive screenshot only when necessary
Never include
Do not send passwords, authentication codes, API keys, medical records, personal health information, confidential workplace data, customer records, payment information, or unpublished sensitive research.
Ready to contact support?
Send a clear, non-confidential description.
General support uses the central Biosystems One contact path.